With these Tools, Knowledge Management becomes Child’s Play

The knowledge management app and a social intranet platform created for the same purpose often go hand in hand. Many social intranets have an accompanying app. This makes it possible for knowledge management to function via an app as well. This allows the stored data to be accessed on the go.

This is particularly practical for those involved who work in the field or in departments without a desk-based workplace. These workplaces also require the right knowhow and knowledge, which is why such a knowledge management app integrates these participants seamlessly into your entire organisation.

Knowledge is something that anyone can acquire. Of course, this also requires people who pass on their own knowledge to others, thereby making an organisation more successful in the long term. To facilitate this, tools such as systems for learning management are relevant. They support the creation, administration and provision of training and learning content. Such tools are common particularly in organisations that focus on (continuing) education. But organisations that aim to strengthen the development of their own members can also benefit from LMS.

Knowledge can take different forms; it does not have to be a dry block of text. Although many people can learn well with such specialist texts, others find it difficult to learn from them and prefer a visual approach when generating new knowledge. There are specific tools for this as well.

With these tools, extensive representations can be created in the form of knowledge maps or mind maps. These tools allow connections in all kinds of subject areas and even ideas to be visualised. This ensures that visually oriented learners also benefit. Finally, these tools, such as “MindMeister”, can also be linked within a central knowledge hub in the social intranet.

According to a study by HAYS, employees still spend around 47% of their working time in knowledge-based work on completing routine tasks. This negatively affects knowledge management, as this time is lost and cannot be used to collect or generate new knowledge.

There are also specific tools for this situation that reduce the extent of routine tasks so that more time remains for more important tasks. These tools are the so-called “Robotic Process Automation (RPA)” tools. They can automate repetitive tasks. This results in time savings for the affected employees. These bots perform tasks, analyse data and trigger error-free responses around the clock, making this type of tool a valuable component of knowledge management.

Note: The results that an AI chatbot provides after a question should not be treated as knowledge and serve only as a rough overview, for example to introduce a topic.

Nevertheless, such bots can still be used as an assistant for knowledge management. A chatbot can point to a range of useful sources such as articles, white papers or even books on a specific topic, and present them in a convenient list rather than a simple search engine output. This makes research easier.

Additionally, a chatbot can be asked which (sub-) topics are particularly relevant within a given field of knowledge. Based on this, independent research can follow. Thus, an AI chatbot is a practical tool that supports knowledge management.

Knowledge management is labour-intensive and a task that demands a great deal of time and resources from an organisation. However, this process can not only be simplified with the right tools, but also offers the possibility of shaping the acquisition of knowledge in a varied way. A social intranet in particular is an especially versatile tool in which different knowledge processes are bundled in one place. Thus, through the selection and use of the right tools, knowledge management can be implemented successfully in any organisation.